CUSTOMER CARE
!No Worries We Got You!
Have any questions or concerns?
We’re always ready to help!
Call Veebi at Call us at
212-470-9657 1-860-609-0632
or send emails to: or send us an email to:
Mainly, our Mission Statement is to envisage and sympathize with people and prices we could relate to; better yet, our philosophy is not only to build a Service that focuses on perfecting a consistent reliable offering but also to create Men's Collections that enable Others to look their bests.
RETURNS
Customers possess full rights to return a product within 14 days of when the product or products are received. The item must be unused and in unopened packaging. Reimbursement will only be processed when the products are returned in pristine condition. Unfortunately, We do not reimburse shipping fees. Better yet, We want our customers and audience to be satisfied. Therefore, since we strive to offer top-notched customer support, along with a variety of options, you can either choose yourself, if you would like to be reimbursed, or receive another product in exchange. We shall be glad to provide you with advice on products that would suit you better.
when exchanging or returning a product, please contact our customer service who will provide you with a return number. Preferably, it is recommended that you always mark your return package with the assigned and provided number. The return is approved when the product has been inspected by our personnel.
N.B. Please bear in mind that: it is the condition of the product upon arrival to klassygents that determines if the product can be considered to have been returned in immaculate condition. You pay the shipping cost yourself for the return.
Nonetheless, If we have sent the wrong product to you, we will pay the fee of the returning cost.
FAQ
Do you provide International delivery?
An additional shipping charge of $16.85 will be charged to customers outside the US and Canada, regardless of the size of the order will be added to the regular shipping fee. All orders are shipped with Priority First Class for fast delivery.
Shipping cost to other countries varies. Once we obtain the buyer's address, we will submit a shipping quote according to the geographical region.
How do I return an item?
When exchanging or returning a product, please contact our customer service who will provide you with a return number and address. Preferably, it is recommended that you always mark your return package with the assigned and provided number. The return is approved when the product has been inspected by our personnel.
N.B. Please bear in mind that: It is the condition of the product upon arrival to Klassy Gents, LLC that determines if the product can be considered to have been returned in immaculate condition. You pay the shipping cost yourself for the return.
What is your returns policy?
Customers possess full rights to return a product within 14 days of when the product or products are received. The item must be unused and in unopened packaging.
Reimbursement will only be processed when the products are returned in pristine condition. Unfortunately, We do not reimburse shipping fees. Better yet, We want our customers and audience to be satisfied.
Therefore, since we strive to offer top-notched customer support, along with a variety of beneficial options, you can either choose, if you would like to be reimbursed or receive another product in exchange.
We shall be glad to provide you advice on products that would suit you better...
How do I track my order?
Upon receiving and processing your payment, depending on the method of payment that was used, Our staff shall issue you with an email confirmation and a tracking number of your purchase.
How can I contact your couriers?
Once, you receive the email confirmation from our Staff, you can always track your package time-frame delivery via USPS or UPS, with the provided tracking number.
What are your delivery options?
Normal delivery time is 5-7 working days unless specified otherwise. We always ship your order as soon as we can and with Priority First Class Mail for faster possible delivery. However, if your order is categorized as Tailor-made, it might take up to two-three weeks for delivery confirmation.
In addition, we offer a premium package known as the "Ambassador Package", which is a free membership package that not only rewards some of our members to receive free normal or express deliveries, but also enables them to receive a variety of free perks and benefits, such as free measurement assistance, delivery by Veebi or by other Veebi's associates, monthly coupon rewards, promo codes, and free monthly gifts from our affiliated online stores.
Your Look Is You
A well-tailored suit is to Men what lingerie is to Women...
"Quite Frankly, the only way I feel complete is when I dress like a Klassy Gent."
Veebi